1. Refund & Cancellation Policy

Lotus Wax ATL – Refund & Cancellation Policy

At Lotus Wax ATL, we value your time and ours. Please review our policy carefully before booking.

Appointments & Cancellations

• We require at least 24 hours’ notice for cancellations or rescheduling.

• Cancellations made less than 24 hours in advance may result in a cancellation fee up to 50% of the service.

• No-shows may be charged 100% of the scheduled service.

Deposits

• Some services may require a non-refundable deposit to secure your appointment.

• Deposits can be applied toward your service but are non-transferable if you cancel late or do not show up.

Refunds on Services

• Due to the nature of our services, all sales are final.

• We do not offer refunds on completed services.

• If you are unsatisfied, please contact us within 48 hours, and we will do our best to address your concerns.

Late Arrivals

• Clients arriving more than 10–15 minutes late may need to reschedule and may be subject to a cancellation fee.

2. Fulfillment & Shipping Policy (if you sell products)

Lotus Wax ATL – Fulfillment & Shipping Policy

Order Processing

• Orders are processed within 2–5 business days.

• Orders are not processed on weekends or holidays.

Shipping

• Shipping times vary depending on your location but typically take 3–7 business days after processing.

• You will receive a confirmation email with tracking information once your order ships.

Shipping Issues

• Lotus Wax ATL is not responsible for delays caused by carriers.

• Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.

Returns & Exchanges (Products Only)

• We accept returns on unused, unopened products within 7 days of delivery.

• Customers are responsible for return shipping costs.

• Opened or used products are non-refundable.

3. Terms & Conditions

Lotus Wax ATL – Terms & Conditions

By accessing this website and booking services, you agree to the following:

Use of Website

• You agree to use this site for lawful purposes only.

• You may not misuse, copy, or exploit content without permission.

Appointments

• Booking an appointment means you agree to our cancellation and no-show policies.

Service Disclaimer

• Results may vary from client to client.

• Clients must disclose any skin conditions, medications, or sensitivities prior to services.

Liability

• Lotus Wax ATL is not liable for adverse reactions if proper information is not disclosed before services.

Pricing

• Prices are subject to change at any time without notice.

4. Privacy Policy

Lotus Wax ATL – Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

• Name, phone number, email address

• Payment details (processed securely through third-party providers)

• Appointment history

How We Use Your Information

• To book and manage appointments

• To communicate confirmations, reminders, and promotions

• To improve our services

Information Sharing

• We do not sell or rent your personal information.

• Your data may be shared with secure third-party systems used for booking and payments.

Security

• We take reasonable precautions to protect your information.

Your Rights

• You may request to update or delete your personal information at any time